Postage and Returns
Returns policy is 14 days from purchase /date goods received on full priced items only – we cannot offer exchanges or refunds on SALE items, only store credit.
If you are an online customer and you need a different size please email/message us to let us know you will be returning the item. You will have 14 days from the day the item arrived to you to re-post back to us. Please post returns to 10 Hahn Dve Hahndorf SA 5245
Returns must be;
- In original packaging
- Tags still attached
- Items must not have been worn
- Include a NEW pre-paid postbag self-addressed so we can post back (if online purchase)
Please message our facebook page or email us as the first point of contact so one of our customer care team members can assist you as we may not always be able to answer calls.
*Postage costs for exchanges and returns will be at buyers expense.
Please note colours can vary slightly from images online due to lighting etc. and colours between batches can also vary slightly.
QJ Riding Wear post to Australia, UK, Canada, US and New Zealand. Please contact us if you are outside of these areas for further assistance.
Please note if you are purchasing from outside of Australia you will need to pay the customs/duty requirements of your country based on the value of your order. This is the purchasers responsibility to check what these costs will be before purchasing.
Please note international shipping prices include tracking but no insurance.
*QJ Riding Wear cannot accept any responsibility for lost packages without insurance requested/paid for by the customer.